Online Recall Processing

The Industry Problem...

The National Highway Traffic Safety Administration (NHTSA), U.S. Department of Transportation works closely with manufacturers to ensure the safety of the public.

Through the Federal Safety Act the NHTSA administers safety standards concerning the manufacture of vehicles and equipment. The Safety Act requires a manufacturer who determines that a safety-related defect exists in its vehicles or equipment to notify purchasers of safety-related defects and to remedy the defect, which is commonly known as a recall.

Manufacturer's spend millions of dollars each year trying to notify the public when a safety recall is determined necessary. The percentage of actual equipment purchasers contacted and corrective action taken to remediate the safety concern is often disappointing. Manufacturers have limited tools available to identify purchasers and if a purchaser fails to register with the manufacturer warranty program, or the purchaser has traded -in or resold the equipment the manufacturer is forced to spend millions of dollars publishing the recall notification to prove they made a reasonable effort to remedy the safety defect.

The NHTSA closely tracks manufacturers efforts and the percentage of remediations that their efforts result in with the public. Manufacturers are required to file extensive reports with the NHTSA documenting their effort and actual remediation numbers. The NHTSA can take further action including fining a manufacturer if they feel the manufacturer's safety recall efforts did not meet the requirements of the federal Safety Act law.

Manufacturers can now use the gFaxx Recall Processing Service to identify and contact the registered owners impacted by the manufacturer recall. gFaxx will identify the equipment records within the comprehensive gFaxx database, place an alert on the equipment record, notify the owner(s) on record of the recall along with the steps they need to take per the manufacturer's instruction, then update the gfaxx system record when remediation service work is completed. And manufacturers can use their personal gFaxx business intelligence dashboard to produce reports on the status of the gFaxx recall process effort to expedite their federal Safety Act legal reporting requirements. All at a fraction of the cost manufacturers typically spend and with a higher percentage of remediation resolution.